WA

Managed IT Services

IMAGEN IT delivers stability and operational continuity for companies that require maintenance and technology growth across software, infrastructure, and business processes.

Monthly managed services is a separate commercial agreement. One time technical assistance and Aspel diagnostic require advance payment prior to scheduling.

Default scope

Aspel and business processes

Aspel SAE, NOI, COI, Banco, and equivalent CONTPAQi solutions, with backups, continuity, structured support.

Business email

Google Workspace, Microsoft 365, Zoho, MFA, policies, continuity.

Domain, DNS, hosting, SSL

Renewals, controlled changes, stable email and web, baseline security.

Network and security

Wired and wireless, links, redundancy, Cisco Meraki, perimeter security with MX.

Cloud

Google Cloud and Amazon Web Services servers, access, operations, continuity.

CCTV

Operations, continuity, and support for DVR and camera platforms.

Continuity built in

Cybersecurity and backups are integrated into managed services as mandatory controls, based on the agreed scope.